FAQs

  • What is a tea ride tour?
    • A tea ride tour is a social, guided cycle event, where cyclists can experience a leisurely day out and enjoy a drink and cake.
  • What is a ride and dine tour?
    • A ride and dine tour is a social cycle event, where cyclists can experience a leisurely guided cycle ride, followed by a lunchtime or evening meal.
  • What is eBike hire?
    • Our mobile delivery service will transport a eBike to any location within 25 miles of Berkhamsted. Alternatively you can collect an eBike at the weekend from the Berkhamsted Football Club and enjoy a day out in the Chilterns.
  • How do I book a place?
    • To book a guided tour, please use the booking page. You will be able to see the latest availability, book and pay for tickets and receive the tickets by email.
    • To hire an eBike, please telephone 0800 1337674 or email support@electricbiketours.co.uk to book an ebike delivery.
  • Are there any restrictions?
    • To safely operate our electric bikes, you need to be 5 feet 2 inch (1.57m) or over in height. You also need to be 14 years or older.
  • What are my responsibilities during the tour?
    • Each tour route has been chosen to avoid public roads, with cycling on safer traffic free routes and shared paths. However, each route will have some on-road cycling, so cyclists need to aware of other road users and potential hazards. We always recommend that cyclists adjust their speed in accordance with the weather, the type and condition of the road and maintain a safe stopping distance.
  • What are my responsibilities during the hire period?
    • During the hire period, you shall be responsible for any damage to the eBike. You will be required to pay within 14 days any damages. Without reservation, any injury caused during the eBike hire period shall be entirely your own responsibility.
  • What cycling ability do I need to attend a cycle tour or hire an ebike?
    • Anybody wishing to hire an eBike must have some previous experience of cycling, be competent with a bicycle's controls and be able to maintain their balance whilst cycling. We do not recommend you attend or hire if you are not confident on a bicycle.
  • What can I expect to do and see on a tea ride tour?
    • Each electric bike tea ride tour lasts for around 4-5 hours. The tour will visit the English countryside, visiting place of historical and geographical interest. A tour guide will accompany you throughout the tour, giving you valuable information about the places you visit.
  • What can I expect to do and see on a ride and dine tour?
    • Each ride and dine tour lasts for around 3-4 hours, with 2-3 hours of cycling in the English countryside, visiting places of natural and historical interest. A tour guide will accompany you throughout the tour. At the end of the cycle ride, you will enjoy a meal at a local restaurant or pub.
  • What can I expect to do when I hire an eBike?
    • The electric bike will be fitted with a bike navigation system, which will allow you to plan your day visiting local places of interest. The eBike has a range of 40 miles, which allows you the opportunity of exploring the surrounding countryside.
  • Essential items to bring along?
    • You need to bring along a form of photo ID, either a valid passport or photo ID driving license. Failure to provide a valid photo-ID may prevent you participating in the tour or eBike Hire. If you wish to hire an eBike, you must pay for the hire and deposit using a valid credit or debit card.
  • How can I pay?
    • You need to bring along a form of photo ID, either a valid passport or photo ID driving license. Failure to provide a valid photo-ID may prevent you participating in the tour or eBike Hire. If you wish to hire an eBike, you must pay for the hire and deposit using a valid credit or debit card.
  • What should I wear or carry when using an ebike?
    • To ensure you’re prepared, we recommend that you always carry or wear adequate waterproof clothing. A rucksack is useful to carry essentials such as water, sunglasses and sun cream.
  • What personal safety equipment is supplied?
    • In the UK, the wearing of safety equipment is not compulsory. To increase your safety, cycle helmets and hi vis jackets are offered free of charge. Other safety equipment is fitted to the electric bikes to mitigate potential hazards and minimise the risk during cycling.
  • How fit do I need to be?
    • Anybody attending the tour must declare that they are in good health and that their eyesight is up to a good standard. You are advised to seek medical assistance if you believe you are suffering from any medical condition or disability which is likely to adversely affect the normal control of the bicycle.
  • Cancelling the tour
    • If you cannot attend a booked tour, you need to give us 5 days written notice by email. We reserve the right to cancel any tour, if we consider that the conditions put your safety at risk. In the event of cancellation by you, we will offer you a 75% refund or an alternative tour date. If we cancel the tour, then we will offer you a full refund or an alternative tour date. Non-cancellation and/or a ‘no show’ on your booked tour date shall result in no refund or the offer to re-book another tour.
  • Do I need personal insurance?
    • The Electric Bike Tours operate within UK laws that include compulsory and statutory insurance against accident and third party liability. Personal insurance against injury, item theft, loss, or any other such event is not included and it is highly recommended that you take out your own Insurance in standard procedure.
  • What is the max/min tour size?
    • The minimum tour size is 2 and the maximum is 8 respectively.
  • What happens if the weather is raining?
    • The tour will operate in the rain, unless the tour guide rules that the conditions represent an undue risk to safety.
  • What type of electric bikes are used?
    • The latest hub and crank driven bicycles are available for use. These are easy to operate, fitted with a Li-ion battery and have an average range of around 35 miles.
  • What happens if I'm late or delayed in arriving?
    • Each ride operates a strict time-keeping policy. In the event of you not arriving on time, then this will be deemed a "no show" and the ride will commence at the allotted time. You'll receive no compensation, consequential losses, lost or additional travelling costs or other such claim shall be accepted in such an unfortunate event.
  • When I hire an ebike what are my responsibilities?
    • You’ll be responsible for ensuring that the ebike is returned undamaged and in the same condition. You are responsible for any damage caused through loss of control, theft or vandalism. We assume that you are a competent cyclist and shall supply you with the appropriate lock to meet the terms and conditions of our insurance policy.
  • During the hire period, is the eBike insured against damage or theft?
    • The eBike insurance policy covers theft, but not damage. If the hire eBike is left unattended in a public place, you shall be responsible for securing the bike to an immoveable metal object with the supplied padlock. Overnight storage shall involve placing the eBike out of sight in a locked building, where theft occurs due to forcible entry. You shall be responsible of ensuring that no damage is incurred to the eBike during the hire period. In the event of damage, you shall be charged for the repair work and/or the replacement cost of the damaged item.