FAQs

  • What is a tea ride tour?
    • A tea ride tour is a social, guided cycle event, where cyclists can experience a leisurely day out and enjoy a drink and cake.
  • What is a ride and dine tour?
    • A ride and dine tour is a social cycle event, where cyclists can experience a leisurely guided cycle ride, followed by a lunchtime or evening meal.
  • How do I book a place?
    • To book a guided tour, please use the booking page. You will be able to see the latest availability, book and pay for tickets and receive the tickets by email.
  • Are there any restrictions?
    • To safely operate our electric bikes, you need to be 5 feet 2 inch (1.57m) or over in height. You also need to be 14 years or older.
  • What are my responsibilities during the tour?
    • Each tour route has been chosen to avoid public roads, with cycling on safer traffic free routes and shared paths. However, each route will have some on-road cycling, so cyclists need to aware of other road users and potential hazards. We always recommend that cyclists adjust their speed in accordance with the weather, the type and condition of the road and maintain a safe stopping distance.
  • What cycling ability do I need to attend a cycle tour?
    • Anybody wishing to join a tour must have some previous experience of cycling, be competent with a bicycle's controls and be able to maintain their balance whilst cycling. We do not recommend you attend or hire if you are not confident on a bicycle.
  • What can I expect to do and see on a tea ride tour?
    • Each electric bike tea ride tour lasts for around 4-5 hours. The tour will visit the English countryside, visiting place of historical and geographical interest. A tour guide will accompany you throughout the tour, giving you valuable information about the places you visit.
  • What can I expect to do and see on a ride and dine tour?
    • Each ride and dine tour lasts for around 3-4 hours, with 2-3 hours of cycling in the English countryside, visiting places of natural and historical interest. A tour guide will accompany you throughout the tour. At the end of the cycle ride, you will enjoy a meal at a local restaurant or pub.
  • Essential items to bring along?
    • You need to bring along a form of photo ID, either a valid passport or photo ID driving license. Failure to provide a valid photo-ID may prevent you participating in the tour or eBike Hire. If you wish to hire an eBike, you must pay for the hire and deposit using a valid credit or debit card.
  • What should I wear or carry when using an ebike?
    • To ensure you’re prepared, we recommend that you always carry or wear adequate waterproof clothing. A rucksack is useful to carry essentials such as water, sunglasses and sun cream.
  • What personal safety equipment is supplied?
    • In the UK, the wearing of safety equipment is not compulsory. To increase your safety, cycle helmets and hi vis jackets are offered free of charge. Other safety equipment is fitted to the electric bikes to mitigate potential hazards and minimise the risk during cycling.
  • How fit do I need to be?
    • Anybody attending the tour must declare that they are in good health and that their eyesight is up to a good standard. You are advised to seek medical assistance if you believe you are suffering from any medical condition or disability which is likely to adversely affect the normal control of the bicycle.
  • Cancelling the tour
    • If you cannot attend a booked tour, you need to give us 5 days written notice by email. We reserve the right to cancel any tour, if we consider that the conditions put your safety at risk. In the event of cancellation by you, we will offer you a 75% refund or an alternative tour date. If we cancel the tour, then we will offer you a full refund or an alternative tour date. Non-cancellation and/or a ‘no show’ on your booked tour date shall result in no refund or the offer to re-book another tour.
  • Do I need personal insurance?
    • The Electric Bike Tours operate within UK laws that include compulsory and statutory insurance against accident and third party liability. Personal insurance against injury, item theft, loss, or any other such event is not included and it is highly recommended that you take out your own Insurance in standard procedure.
  • What happens if the weather is raining?
    • The tour will operate in the rain, unless the tour guide rules that the conditions represent an undue risk to safety.
  • What type of electric bikes are used?
    • The latest hub and crank driven bicycles are available for use. These are easy to operate, fitted with a Li-ion battery and have an average range of around 35 miles.
  • What happens if I'm late or delayed in arriving?
    • Each ride operates a strict time-keeping policy. In the event of you not arriving on time, then this will be deemed a "no show" and the ride will commence at the allotted time. You'll receive no compensation, consequential losses, lost or additional travelling costs or other such claim shall be accepted in such an unfortunate event.